Refund & Return Policy

Last updated: August 7, 2026

Because skincare and personal-care products cannot be safely restocked once they leave our control, all sales are final and we do not accept routine returns or exchanges, including for opened products, skin sensitivity, preference, or buyer’s remorse. This policy applies to online and in-office retail purchases except where applicable law requires otherwise.

Damaged, defective, or incorrect orders

If an item arrives damaged, appears defective, or is not what you ordered, contact us within 7 calendar days of delivery at info@fortheface.com or 650-508-6565. Include your name, order number, a description of the issue, and clear photographs of the item, packaging, and shipping label. Keep all items and packaging until we provide instructions.

After review, we may replace the item, provide store credit, or issue a refund, as appropriate. Do not mail or bring back a product unless we authorize it first. Unauthorized returns may be refused. If we approve a return caused by our error or transit damage, we will provide instructions and cover reasonable return shipping.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but we cannot guarantee changes or cancellations after fulfillment has started. If an order has shipped, it remains subject to the final-sale policy above.

Approved refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund; your bank or card issuer may need additional time to post it. Original shipping charges are not refundable unless the refund results from our error or applicable law requires otherwise.

Manufacturer concerns and reactions

Minor variations in color, texture, scent, or packaging may occur and do not necessarily indicate a defect. Stop using a product if irritation occurs and seek medical advice when appropriate. We may refer warranty or manufacturing concerns to the brand manufacturer. This policy does not limit rights that cannot be waived under applicable law.

Contact

L&P Skin Shop
999 Alma St., Palo Alto, CA 94301
info@fortheface.com · 650-508-6565