L&P Skin Shop FAQs

Your questions, answered

About Us

Every product at L&P Skin Shop is selected by the skincare team at L&P Aesthetics. For product or order questions, email info@fortheface.com or call 650-508-6565.

Ordering Process

Available credit, debit, and accelerated payment methods are shown securely at checkout.

Because skincare and personal-care products cannot be safely restocked, change-of-mind returns are not accepted. If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days. See our Refund & Return Policy for details.

We do not independently offer financing. Any eligible accelerated-payment or installment options are shown at checkout.

Shipping Options

Standard U.S. shipping is $12. Qualifying orders with a merchandise subtotal of $199 or more receive free standard shipping. Local pickup at 999 Alma St., Palo Alto, may be selected when offered at checkout.

We currently ship only to eligible addresses in the United States. See our Shipping Policy for details.

Email info@fortheface.com or call 650-508-6565 as soon as possible with your name and order number. We will try to help, but changes cannot be guaranteed after fulfillment starts.

We aim to process in-stock orders on the same business day. Orders received after carrier cutoff, or on weekends or holidays, generally begin processing the next business day. Delivery estimates and tracking are provided when available but are not guaranteed.

Product Specifications

No. Products that require a prescription are not sold online. For prescription-product assistance, email info@fortheface.com or call 650-508-6565. Other manufacturer or legal restrictions may also apply.

Product prices are shown on each product page. Standard shipping is $12 for orders below $199, and qualifying orders of $199 or more receive free standard shipping. Any current promotion is shown on the site and governed by its displayed terms.

For personalized product guidance, contact L&P Aesthetics or call 650-508-6565. Product information is educational and is not a substitute for medical advice.

Suitability varies by formula and individual skin. Review the product information and contact us at info@fortheface.com if you need help choosing a product. Stop use and seek medical advice if significant irritation occurs.

Not necessarily. Children and teens should use medical-grade skincare only with guidance from an appropriate healthcare professional or licensed skincare provider.