Shipping Policy
Last updated: August 7, 2026
Where we ship
L&P Skin Shop currently ships to eligible addresses in the United States. We do not offer international shipping. We may be unable to ship certain products to some destinations because of manufacturer, carrier, or legal restrictions.
Shipping rates and free shipping
Standard shipping is $12 for orders below the free-shipping threshold. Free standard shipping applies to qualifying U.S. orders with a merchandise subtotal of $100 or more, calculated after discounts and before taxes. The checkout rate controls if there is any difference caused by product, address, or carrier restrictions. Expedited service, when available, is charged separately and is not included in the free-shipping promotion.
Processing and delivery estimates
We aim to process in-stock orders on the same business day. Orders received after the carrier cutoff, or on weekends or holidays, generally begin processing the next business day. Orders may require additional time for inventory verification, fraud review, address correction, or other issues.
Delivery estimates shown at checkout or in tracking are estimates, not guarantees. Carrier delays, weather, holidays, destination, and events outside our control can affect arrival. We will contact you if we identify a material fulfillment delay. If we cannot ship within the time stated or otherwise required by law, we will provide options as applicable.
Tracking and address accuracy
When tracking is available, we send it to the email address used for the order. Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address is wrong; we cannot guarantee changes after fulfillment starts. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Local pickup
Local pickup at L&P Skin Shop, 999 Alma St., Palo Alto, California, may be selected when it is offered at checkout. Wait for confirmation that the order is ready before arriving. Bring the order confirmation and identification. We hold pickup orders for up to 30 days; contact us if you need more time.
Missing, damaged, or incorrect shipments
Review tracking and check with household members or the carrier if a package is marked delivered but cannot be found. Report damaged, defective, incorrect, or missing items to info@fortheface.com or 650-508-6565 within 7 calendar days of delivery, or promptly after the expected delivery date for a missing shipment. Include the order number and photographs when relevant. We will investigate with the carrier and provide next steps. Do not discard packaging while a claim is under review.
Contact
L&P Skin Shop
999 Alma St., Palo Alto, CA 94301
info@fortheface.com · 650-508-6565